Milvin Privacy Policy – How We Protect Your Data

1. Introduction

Milvin ("we", "us", "the Platform") operates the online gaming and sports betting website at milvin.pro. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains in plain terms what personal information we collect from you, why we need it, how it is stored and protected, when it might be shared, and what control you have over it.

This policy applies to all personal data collected through the milvin.pro website, the Milvin mobile app and any communications between you and the Milvin support team. It should be read alongside the Terms and Conditions, which are available at /terms-conditions.

We take the privacy of Pakistani players seriously. The information you share with us when you register, deposit, play games, place bets on Cricket and PSL matches, or contact support is used only for the purposes described in this policy. We do not use it for anything else without your knowledge.

2. Data We Collect

The personal information Milvin collects falls into the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for standard identity verification purposes.

3. How We Use Your Data

Milvin uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain and secure your Milvin account, including login authentication and password recovery.
• Identity Verification (KYC): To confirm your age and identity before processing your first withdrawal, and to comply with anti-fraud requirements.
• Payment Processing: To process PKR deposits via JazzCash, Easypaisa, Raast and bank transfers, and to handle withdrawal requests to your verified payment method.
• Platform Operation: To deliver games, betting markets, promotions and all other features of the platform to you correctly and consistently.
• Customer Support: To respond to your queries, resolve account issues and assist with any concerns you raise through support channels.
• Fraud Prevention and Security: To monitor for suspicious activity, protect against unauthorised access, detect bonus abuse and maintain the integrity of the platform.
• Platform Improvement: To analyse usage patterns and player behaviour in aggregate to improve the platform experience, add relevant features and fix issues.
• Responsible Gaming: To support deposit limits, session reminders and self-exclusion tools, and to identify patterns that may indicate problem gambling behaviour requiring intervention.
• Communications: To send you important account notifications, deposit confirmations, withdrawal updates and, where you have opted in, information about promotions relevant to your activity.

4. Legal Basis for Processing

Milvin processes your personal data on the following legal grounds depending on the purpose:

• Contract Performance: Processing necessary to deliver the services you have registered for and to fulfil our obligations to you as a player.
• Legitimate Interests: Processing required to prevent fraud, maintain platform security, improve our services and protect both the platform and other players from harm.
• Legal Obligation: Processing required to comply with anti-money laundering checks, identity verification requirements and other applicable obligations.
• Consent: Where you have actively opted in to receive promotional communications, we process your contact details for that purpose. You may withdraw this consent at any time by contacting support.

5. Data Sharing

Milvin does not sell, rent or trade your personal data to any third party. There are limited circumstances in which your data may be shared with carefully selected third parties, and only to the extent strictly necessary:

• Payment Processors: JazzCash, Easypaisa, Raast and bank transfer partners receive the transaction details needed to process your PKR deposits and withdrawals. These partners operate under their own privacy and security policies.
• Identity Verification Providers: When KYC verification is required, your identity documents may be processed by a certified verification service provider. These providers are bound by strict data handling obligations.
• Game Software Providers: Third-party game providers that supply Casino, Live Casino and Fish Game content may receive a session token and basic account reference needed to load games. They do not receive your full personal profile.
• Fraud Prevention Services: In cases of suspected fraud, money laundering or other serious misuse, relevant data may be shared with fraud prevention or law enforcement bodies as required.
• Technical Service Providers: Hosting, infrastructure and analytics services that support the operation of milvin.pro may process technical and aggregated usage data in the course of providing their services to us.

All third parties who process personal data on behalf of Milvin are required to handle that data securely and to use it only for the specified purpose. Milvin does not authorise any third party to use your data for their own commercial purposes.

6. Cookies and Tracking

Milvin uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. The cookies used on milvin.pro fall into the following categories:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings and your last viewed section of the platform. These make your experience more convenient across sessions.
• Analytics Cookies: Used in aggregate form to understand how players navigate the platform — which pages are visited most often, where users drop off, and how features are used. This data helps us improve the platform. It does not identify you personally.

Milvin does not use tracking cookies that follow your activity on other websites unrelated to milvin.pro. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using the platform normally.

7. Data Security

Milvin takes the security of your personal data seriously and has put in place a range of technical and organisational measures to protect it from unauthorised access, loss or misuse:

• All data transmitted between your device and milvin.pro is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way cryptographic hashing — even Milvin staff cannot see your password in plain text.
• Access to production systems and player data is restricted to a small number of authorised personnel who require it to perform their roles.
• Payment data is handled through certified payment channels and is not stored in raw form on Milvin's servers.
• Security reviews and monitoring are conducted on an ongoing basis to identify and address potential vulnerabilities.
• In the event of a data breach that could affect your personal information, Milvin will take immediate steps to contain it and will notify affected players promptly.

While Milvin takes every reasonable precaution, no internet-based system can guarantee absolute security. You also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.

8. Data Retention

Milvin retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and financial record-keeping obligations. In practice this means:

• Account data is retained for the duration of your active account and for a period after account closure to satisfy financial record-keeping requirements.
• Transaction records including PKR deposit and withdrawal history are retained for a minimum period in line with standard financial record-keeping practices.
• KYC verification documents are retained for the period required to demonstrate compliance with identity verification obligations.
• Support communications are retained for a reasonable period to allow follow-up and to resolve any disputes that may arise after the conversation.
• Activity data used for analytics is anonymised or aggregated so that it can no longer be linked to any individual player before long-term retention.

When data is no longer required and there is no legal obligation to retain it, it is securely deleted or anonymised.

9. Your Rights Over Your Data

As a player on the Milvin platform, you have the following rights regarding your personal data:

To exercise any of these rights, please contact the Milvin support team through the platform. Requests are handled within a reasonable timeframe. We may need to verify your identity before processing a data request to ensure we are responding to the correct person.

10. Children's Privacy

The Milvin platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on milvin.pro, please contact the support team immediately. We will investigate and remove the account and any associated data promptly upon confirmation.

Age verification is carried out as part of the standard KYC process before withdrawals are processed. Accounts that cannot confirm the player is 18 or older will be restricted until verification is complete.

11. Changes to This Privacy Policy

Milvin may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements to our data practices, or changes in applicable requirements. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date.

If any changes are significant and materially affect how your personal data is used, we will make reasonable efforts to notify active players through an on-platform notification. Your continued use of the Milvin platform after a policy update is published constitutes your acceptance of the revised terms. We encourage you to check this page periodically to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy, how your personal data is handled, or if you would like to exercise any of your data rights, please reach out to the Milvin support team. Support is available around the clock and privacy-related requests are treated with priority.

You can contact the team through the support channels available within the platform, or via the email address shown in the footer of every page on milvin.pro. When submitting a data-related request, please include your registered username and the email address linked to your account so that we can verify your identity and process your request without unnecessary delay.

For guidance on managing your account, game limits or self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ section covers the most common topics.